ph163 Privacy Policy –
How We Handle Your Personal Data

This Privacy Policy ("Policy") describes how ph163 ("we", "us", "the Platform") collects, uses, stores, and protects personal information provided by users ("you", "the player") when accessing and using the ph163 website and mobile application available at ph163.vu.

This Policy applies to all personal data collected from players based in the Philippines. By registering an account on ph163 or continuing to use our services, you acknowledge that you have read and understood this Policy.

ph163 collects personal information in several ways — directly from you when you register and use the platform, automatically through your use of the website and app, and from third parties where required for verification purposes.

Personal data collected by ph163 is used for the following purposes:

• Account management – Creating and maintaining your ph163 player account, processing login and security authentication including OTP verification.
• Identity verification (KYC) – Confirming your identity and age to meet responsible gaming obligations and to process withdrawal requests in Philippine Peso.
• Payment processing – Facilitating deposits, withdrawals, and transaction records through approved Philippine payment channels.
• Platform delivery – Providing access to slots, live casino tables, eBingo, sports betting, and all other ph163 services.
• Fraud prevention and security – Detecting and preventing fraudulent activity, money laundering, account abuse, and unauthorised access.
• Customer support – Responding to queries, resolving disputes, and processing requests related to your account.
• Platform improvement – Analysing aggregated, anonymised usage data to improve the ph163 experience for Filipino players.
• Promotional communications – Notifying you of relevant offers and promotions where you have opted in to receive these. You may opt out at any time through your account settings.

ph163 will not use your personal data for any purpose that is incompatible with those listed above without obtaining your explicit consent first.

ph163 takes the security of your personal data seriously. All personal and financial data is stored on secured servers protected by industry-standard encryption, access controls, and regular security audits.

• All data in transit between your device and ph163 is encrypted using SSL/TLS protocols.
• Sensitive data at rest — including KYC documents and payment details — is encrypted using strong encryption standards.
• Access to personal data is restricted to authorised ph163 personnel who require it to perform their job functions.
• Regular security reviews are conducted to identify and address potential vulnerabilities.

ph163 does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Data may be shared in the following circumstances only:

• Service providers – Companies that perform services on our behalf, such as payment processors, identity verification services, fraud prevention systems, and IT infrastructure providers. These parties are only permitted to use your data to perform the specific service they provide and are bound by confidentiality obligations.
• Legal requirements – Where ph163 is required by applicable law, court order, or legal authority to disclose personal data.
• Fraud investigation and security – Where sharing information with law enforcement or relevant authorities is necessary to investigate suspected fraud, money laundering, or other illegal activity.
• Business transfers – In the event of a merger, acquisition, or asset sale, personal data may be transferred to the acquiring entity. Players will be notified in advance in such circumstances.

In all cases where data is shared with third parties, ph163 takes reasonable steps to ensure those parties maintain appropriate data protection standards.

ph163 uses cookies and similar tracking technologies when you use the platform through a browser. Cookies are small text files stored on your device that help the platform function and improve your experience.

• Essential cookies – Required for the platform to function. These manage your login session, keep you authenticated while browsing, and handle security tokens. You cannot disable essential cookies without preventing the platform from working.
• Analytics cookies – Used to understand how players navigate the platform, which game categories are most used, and where technical issues occur. This data is aggregated and anonymised — it is not linked to individual accounts for marketing profiling.
• Preference cookies – Remember settings like language preferences and notification choices.

ph163 does not use cross-site tracking cookies that follow you across websites other than ph163.vu and the ph163 mobile application.

As a ph163 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

ph163 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal data from anyone under 21 years of age. Age is verified during account registration and as part of KYC.

If we become aware that an account has been created by or on behalf of someone under 21 — whether through our own detection or through a report — that account will be immediately suspended, all bets voided, and any deposits returned. Personal data collected from that account will be deleted as promptly as practicable.

ph163 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations.

• Active account data is retained for the duration of your account and for a reasonable period after closure to handle any post-closure queries or disputes.
• Transaction and betting records may be retained for extended periods to meet financial record-keeping requirements.
• KYC documents are retained in line with identity verification and anti-money laundering obligations.
• Where data is no longer needed and no legal obligation requires its retention, it is securely deleted or anonymised.

You may request information about the retention period applicable to specific categories of your data by contacting our support team.

ph163 may update this Privacy Policy from time to time to reflect changes in how we process personal data, changes in applicable law, or improvements to the platform. When material changes are made, we will notify registered players through their account or by email.

The updated Policy will be published on this page with a revised "Last Updated" date. Continued use of ph163 after the effective date of any update constitutes your acceptance of the revised Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or requests relating to this Privacy Policy or to how ph163 processes your personal data, please contact our support team. We are committed to handling all data-related queries promptly and transparently.

For general platform questions, account help, and other support topics, you can also visit our FAQ page which covers the most common queries from Filipino players.